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Class Action Lawsuit Against StubHub - LAW LID They have section 130 row 20 available, but refused to actually give me comparable seats and told me I had no choice. They also have the option of keeping their credit for future event ticket purchase on the marketplace if they would prefer. The COVID-19 pandemic impacted the live-in-person event industry, and StubHub was not able to compensate the victims families with full refunds. I only hear that events will be cancelled if there are not enough performers. Last Friday, Judge Haywood S. Gilliam opined on a motion to compel arbitration and dismiss a complaint filed by ticket purchasers concerning StubHubs refund policy for events affected by the COVID-19 pandemic. StubHub will pay out over $16 million in refunds to over 75,000 customers for events canceled at the start of the pandemic last year. This lawsuit claims that StubHub failed to refund customers who bought tickets for a suspended game. Corrado Rizzi is the Senior Managing Editor of ClassAction.org. Still have tickets to the cancellation. All Rights Reserved. Instead of section 130 row 18 I was offered 452 row 15 which is behind the stage and the absolute lowest priced ticket StubHub was currently offering. McMillian purchased the ticket with StubHub's money-back guarantee policy, FanProtect guarantee. I call Stubhub. StubHub denies any wrongdoing or liability. The lawsuit seeks monetary damages and restitution remedies to make up for the mistreatment. Though the plaintiffs in cases filed against Vivid Seats and SeatGeek attempted to add those suits to the MDL as well, the judges declined stating that very few efficiencies would be gained from an industry-wide consolidation effort. If the suit proceeds, StubHub will be ordered to refund all e-ticket purchasers starting in June. Please be patient. StubHub Lawsuit COVID-19 Refunds Arbitration Clause - Sportico To the extent that StubHub claims financial constraints have forced its hand (into its customers' pockets), those constraints are entirely of its own making. Things You Should Know. 12/29/2022. StubHub - Wikipedia StubHub also challenged the plaintiffs standing for failing to plead that they relied on misrepresentation about the ticket sellers refund policy in their state statutory claims. The company is accused of failing to resolve complaints from tens of thousands of customers. Come to find I was charged $300 from my bank account. Want a refund for a canceled concert? Good luck - Local Business News The states had alleged that StubHub reneged on its FanProtect Guarantee, policy following the onset of COVID-19, which forced events around the world to cancel, beginning in March of last year. SV is correct. Adam Silver had to get the Christmas bonanza in- fans be damned. StubHub's Changing Refund Policy Under Fire - NBC Boston The suit also calls for a return of customer trust. How to Get a Refund for All Your Tickets - Vulture We'll email you when an event is canceled. The MDL transfer order can be found here. Be the first one to find this review helpful. Read the complaint here: StubHub Refund Class Action Complaint that customers who buy a ticket to an event that is cancelled and not rescheduled can choose between a cash refund or a credit worth 120 percent of what was paid for the event. If the Court gives final approval to the Settlement, StubHub will provide for each Class Member who properly and timely completes and submits a Claim Form a choice of cash or a credit to use for a future StubHub ticket purchase. In addition, StubHub will be required to reimburse consumers who purchased tickets before March. The states claim StubHub finally agreed to refund customers their money in May of this year, while the consent judgement seeks to clear up why the company reneged on its FanProtect Guarantee in the first place. Speaking to the broader business model of companies like StubHub, Vivid Seats and Gametime, the case places the blame for StubHubs inability to provide cash refunds in the face of mass event cancellations on its inherent shortage of operational cashflow. The new policy offerers a coupon. Required fields are marked *. The venue said tickets can be refunded at place of purchase but you cant reach/contact Ticketmaster in any way. Have you purchased tickets on StubHub to an event that was cancelled during the COVID-19 pandemic? Design & develop by AmpleThemes, Class Action Lawsuit Filed Against StubHub. Their customer service is useless and brain dead. Report: StubHub Caves on Fan Refund Demands After 15 Months - TicketNews I bought my tickets under a much different safety expectation. The consumer lawsuit alleges that StubHub misrepresented its refund policy by, in March 2020, failing to explain that it would no longer offer a money back guarantee, but instead would give. I purchased tickets via StubHub for a concert 3 months in advance. StubHub Told Claims Will Stay in Court in COVID-19 Refund Litigation Enjoy reading our tips and recommendations. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the. Amanda Bronstad staff reporter Two women will lead lawsuits filed against StubHub after allegedly failing to refund event tickets due to the COVID-19 pandemic. Its location on this page may change next time you visit. StubHub filed a lawsuit against the Warriors and Ticketmaster in California on Sunday, accusing the two of conspiring to create an illegal resale market. In the meantime, they may continue to pursue the case individually. This time Stubhub claims they sold tickets and sent me email to transfer tickets. Some StubHub Customers Getting Cash Refunds | PYMNTS.com A Wisconsin consumer alleges in a proposed class action lawsuit that StubHub has unlawfully pulled back on its longstanding FanProtect guarantee by refusing to issue cash refunds for tickets to events canceled due to the coronavirus pandemic. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. Especially because people have no idea if they'll even be able to use the coupons we don't know what the next 12 months are going to look like. Let us know in the comments! FALSE. Other events purchssed through Stubhub or like sources brfore the Omicrom outbreak remain in limbo. The judge will rule on whether to allow the lawsuit to proceed as a class action or not. THEY LIE. StubHub promised its customers a full cash refund for cancelled events with its FanProtect Guarantee. StubHub Inc. has agreed to pay more than $9.5 million to consumers from 10 states and the District of Columbia over allegations the ticket reseller failed to provide them with refunds over events cancelled due to the COVID-19 pandemic. If the show is rescheudled your tickets are good for the new date and you can either attend the show or sell the tickets. With the complete shutdown of large gatherings, countless businesses are being impacted. The consumer lawsuit alleges that StubHub misrepresented its refund policy by, in March 2020, failing to explain that it would no longer offer a money back guarantee, but instead would give purchasers a 120% credit in the event of show cancellation. The settlement will go to consumers in Arkansas, Arizona, Colorado, Maryland, Indiana, Minnesota, Ohio, Virgina, New Hampshire, Wisconsin, Virginia, and the District of Columbia. Get the latest news on COVID-19 delivered to you. The lawsuit cites several examples in which the site failed to make refunds. The value of a Class Members award depends in part upon the number of persons who participate in the Settlement and will differ depending on whether the Class Member elects to receive cash or a credit. The Daily Journal named her a Top Woman Lawyer in California for 2021. Deadline: May 17, 2022. A link has directed you to this review. In Wisconsin federal court,StubHub has been hit with a putative class action from the buyers of those resold tickets. administrator or law firm. "Under its 'FanProtect Guarantee,' StubHub typically offered consumers full refunds of the purchase price and fees . I am going to suing them due to this but I thought it should be put out their they arent trying to change their ways they dont gave a damn about customers because I WAS IN TRAINING A FEW MONTHS AGO AND THEY WERE STILL STATING NO REFUNDS UNLESS THE CUSTOMER WAS GIVING HARSH PUSHBACK AND THEN REACH OUT TO A SUPERVISOR FIRST. Dumping promised refunds for expiring coupons during the time of greatest financial suffering in recent history is cruel and wrong, Coulson tellsBillboard. Print. Show was cancelled on 12/29/21 the day of the show. Matt McMillan filed the lawsuit in federal court in Madison and seeks to have it declared a class action on behalf of the tens of thousands of StubHub customers no longer getting refunds to some . It is ridiculous. We are facing significant timing delays in recouping funds from the thousands of sellers on our platform, and expect these challenges to continue in the coming months. No refund or voucher has been offered. He also is very certain that the game is sure to be canceled. All of these happen in 10 minutes. As a convenience to buyers, acting as an intermediary, weve historically made the decision to refund them for canceled events before collecting money from the sellers. Subscribe for full access to The Hollywood Reporter. There were over 1000 tickets available last night, but suddenly the venue is sold out, which seems odd for an OHL game. CEO Baker is just another crook collecting money he never earned. A Settlement has been proposed in the class action lawsuit Susan Wang and Rene' Lee v. StubHub, Inc., Case No. As the complaint puts it: The COVID-19 cancelations and Defendants trademarked FanProtect Guarantee should have meant that StubHub ticketholders like Plaintiff were promptly refunded their hard-earned moneymoney consumers now need more than ever in a time when many of StubHubs customers have lost their jobs and are suffering financial hardship. He canceled his concert due to Covid and I am still waiting for my cash refund from StubHub.

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